Shipping policy

AORAKI currently accepts orders for delivery within the United Kingdom only.

Our products are made to order and fulfilled by carefully selected print-on-demand production partners. Products in the same order may occasionally be produced at different locations and delivered in separate packages.

Processing times

Orders normally require approximately 2 to 10 business days for production and preparation before dispatch. Processing times may vary depending on the product, availability, order volume and production partner.

Business days exclude weekends and UK public holidays.

Delivery times

The available delivery options, charges and estimated delivery times will be displayed at checkout before payment.

Delivery time begins after production and dispatch. Any estimated date is an estimate rather than a guaranteed delivery date unless we have expressly agreed otherwise.

Unless a different period has been agreed with you, your order will be delivered without undue delay and no later than 30 calendar days after the order is confirmed.

Shipping costs

Shipping charges are displayed at checkout before you complete your purchase. The total payable amount will be shown before payment.

Tracking

Where tracking is available, tracking information will be sent by email after dispatch. Some orders may arrive in separate packages and have more than one tracking number.

Incorrect or incomplete addresses

Please check your delivery address carefully before placing an order.

If you notice an error, contact support@aoraki-store.com immediately. We will try to correct it, but changes may not be possible after production or dispatch has begun.

Additional costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by law.

Delays

Production or delivery may occasionally be affected by circumstances outside our reasonable control, including courier disruption, severe weather, public holidays or exceptionally high order volumes.

We will inform you of a significant known delay where reasonably possible. Our responsibility to deliver the goods and your statutory rights are not affected.

Lost, damaged or missing orders

AORAKI remains responsible for the goods until they are delivered to you or to a person you have nominated to receive them.

If an order arrives damaged, appears to be lost, is shown as delivered but has not been received, or is substantially delayed, contact support@aoraki-store.com with your order number.

We will investigate with the production partner and courier and, where appropriate, arrange a replacement or refund in accordance with your legal rights and our Return and Refund Policy.

Contact

For shipping questions, contact:

Email: support@aoraki-store.com
Telephone: +44 7706 560683