We want you to be happy with your AORAKI order.
Returns & cancellations
If you are a UK consumer, you generally have the right to cancel an online order within 14 days of receiving your goods, subject to applicable exceptions. After notifying us of your cancellation, you normally have a further 14 days to return the item.
Items must be returned unworn, unused and in their original condition.
Damaged, defective or incorrect items
If your item arrives damaged, defective, misprinted or you receive the wrong product, please contact us as soon as possible with your order number and clear photographs of the issue. We will review the problem and arrange an appropriate replacement or refund where applicable.
Personalised products
Products made to your individual specifications or clearly personalised may not qualify for the standard change-of-mind cancellation right. This does not affect your rights if an item is faulty, damaged or not as described.
Return shipping
Unless an item is faulty, damaged, incorrect or otherwise not as described, customers may be responsible for the cost of returning the product.
Please contact us before sending any item back so we can provide the appropriate return instructions.
Refunds
Once an eligible return has been received and reviewed, we will process the refund to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Your statutory rights are not affected by this policy.
AORAKI — ADVENTURE • EXPLORE • INSPIRE